Frequently Asked Questions

General Questions (9)

What are your fees?

It is completely free to submit a claim. You are not required to make any upfront payment or provide bank details.

If we are successful in recovering a refund for you, we will charge a fee of 25% (excluding VAT) of any refund we obtain for you. VAT is payable on the fee element only. Where the rebate does not cover our minimum fee, there will be no additional charges to pay.

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How long does the process take?

Most claims are completed within 6-12 weeks. During busy times or for more complex claims, it may take up to 16 weeks. If you have not heard back from HMRC after 16 weeks, we will recommend resubmitting your claim.

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How many years can I claim back?

You can claim a tax rebate for the last 4 tax years. This means you can currently claim for jobs you have had since April 2010. There are strict deadlines by which you must submit your claim – see Time limits for claiming back overpaid tax

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Can I claim for previous jobs?

Yes. You can claim for all jobs you have had since April 2010, even if you no longer work there

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Will the rebate be recovered from my employer?

No. The rebate will be recovered from HMRC, as you are reclaiming overpaid tax you have personally paid through your wages. 

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What documentation do I need to send?

All you need to send to us is your signed claim form, which we will email to you when you complete the online application form.

We will contact you if we need any further information. We do not always require your P45′s, P60′s etc.

For a uniform tax claim, you do not need proof of any expenditure incurred for washing your uniform. If you are claiming tax relief for professional fees, HMRC may require proof of actual amounts paid. For other expense claims (such as tools and equipment), please include a copy of the receipts/proof of purchase when sending in your claim form.

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Do I need to claim every year?

Not usually. When you submit a claim with us, we will not only claim a rebate for prior years, but we’ll also apply to change your tax code to ensure that you receive the relevant tax reliefs directly in your pay. You will receive notification of your new tax code from HMRC.

If your circumstances change, or you have irregular expenses which you wish to claim for, it may be necessary to submit a claim periodically. If you think this applies to you, please contact us for advice.

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Where can I find your Terms & Conditions?

Click here to view our Terms & Conditions.

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Are you a government agency or affiliated with HMRC?

No. HMRC does not endorse or affiliate itself with ANY private company. We are a private firm who specialise in PAYE tax refund claims.

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Payment (3)

How will I get paid?

Payment will be via cheque

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Can you make payment via bank transfer?

We are happy to make payment via bank transfer if you prefer. Once you receive confirmation of your rebate, please contact us by email or phone within one week with your bank details. For security reasons, we can only make payment to the claimants UK bank account.

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I’ve lost my cheque. Can you send a new one?

We can reissue your cheque, however there will be a fee of £15. This fee is to cover the cost of cancelling your original cheque and associated admin costs.

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Privacy & Security (2)

Is your website secure?

Our website uses industry standard 256-bit SSL encryption. When completing our claim form, all information sent to our site is encrypted, protecting it from interception by unintended recipients. You can submit your personal information with the assurance that all transactions are secure, private, and tamper-proof.

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Will my information ever be sold or used for marketing?

Never! We take privacy extremely seriously. We use your personal information to process your tax claim. Your information is only ever shared with HMRC in order review your claim – and this is only after you give us signed permission to do so. We will never sell your information to a third party without your express consent.

We are registered with the Information Commissioners Office for data protection purposes. You can view our registration details here http://ico.org.uk/ESDWebPages/DoSearch?reg=509684 

We have also signed up to ICO’s Personal Information Promise to demonstrate our commitment to safeguarding your personal information.

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